Frequently Asked Questions

To save you time and give you the information you are looking for right away, I have collected some useful questions and answers here.

If you do not find what you need, you can contact me by email and phone, Monday to Friday, from 9:00a.m. to 5:30p.m.!

For Buyers

I have sent a request for a quote to a seller and have not received a response. What should I do?: I’ll take care of it. Report the issue to the help desk: I will contact the seller directly to get the answer. In the meantime, you can send other requests for quotes for the same part to other marketplace sellers.

What does "refurbished product" mean?: This is a used original brand product (e.g. Fanuc or Mitsubishi), which guarantees aesthetic and functional characteristics as if it were new, thanks to a refurbishment process.

All that changes is the price: refurbished parts are sold with a super discount! In addition to the advantageous price, the purchase and sale of refurbished spare parts is a solution that allows you to protect the resources of the planet and promote a more sustainable economy, not only for industrial automation. The time has come to make a choice. New or refurbished? Which side are you on? Go to the catalogue!

Are the spare parts tested? How are sellers selected?: Here you will find only selected sellers who guarantee to test the proper functioning of all refurbished parts. Browse the products!

How do I find out shipping times and costs and how do returns work?: You can make arrangements directly with the sellers: they will tell you by which courier the goods are shipped, where the part you ordered is being shipped from, how much they have in stock for the model you are interested in, and how returns work. It's simple: just write a message! Go to my messages section.

I want to register with the marketplace as a seller How can I do that?: Welcome! To create a seller account we have different ways of registering: contact +44 07443239983 or write to info@automationstoreltd.com to find out which one is right for you!

I want to cancel my marketplace seller subscription and remove the products. What should I do?: Oh, what a shame... I'm sorry you're leaving! The process to cancel an account is very simple: go to your user profile and cancel the account. All products will also be automatically withdrawn. If you encounter any difficulties in the process, contact the help desk!